Q. I bought a ticket online! How and when will I (or did I) get the music?
A. Everyone who buys a ticket online (with the exception of San Francisco and festival dates), receives a unique code and a link to a redemption page in their confirmation email. Your redemption code to redeem the first batch of songs will arrive on August 20th. So check your email, as well as spam folder that day. Freelance Whales’ new album, Diluvia, arrives on October 9th, therefore you will receive an email that day to redeem your digital version of their new album.
Q. I purchased multiple tickets, do I get multiple copies of the music?
A. Yes! If you purchase multiple tickets online, you will receive multiple codes. So if you bought tickets for friends or family, they can also download the first batch of songs, as well as their own digital copy of Diluvia, due October 9th.
Q. I purchased my tickets directly from the box office, or over the phone. Do I still get the music?
A. Unfortunately this campaign is only offered to online ticket purchasers.
Q. I bought a ticket but haven’t received any music or downloads. What should I do?
A. The first batch of songs will be available for redemption on August 20th. If you do not receive your download instructions a few days after August 20th, please contact M Theory.
Q. My download link isn’t working, who do I contact?
A. For problems with downloading, or with specific codes, contact M Theory for questions.
Q. The downloads worked perfectly, but who should I contact if I have questions about my actual tickets?
A. For questions about your tickets, please see the instructions in your purchase confirmation email, or contact the venue’s box office.
NOTE: Unfortunately this offer is not available in San Francisco.